Privacy Policy of Beyond Roses
Introduction:
This privacy policy sets out the basis which Beyond Roses may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This privacy policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
Collection, Use, and Disclosure of Data:
We may collect the following information such as:
- Name;
- Contact information including email address;
- Demographic information such as postcode, preferences, and interests;
- Other information relevant to customer surveys and/or offers.
We may collect and use your personal data for any or all of the following purposes:
- Performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;
- Verifying your identity;
- Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;
- Managing your relationship with us;
- Processing payment or credit transactions through Stripe and PayPal;
- Sending marketing information about our goods or services;
- Complying with any applicable laws, regulations, codes of practice, guidelines, or rules;
- Any other incidental business purposes related to or in connection with the above.
Consent:
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. For marketing communications, we will either ask directly for your expressed consent, or provide you with an opportunity to decline.
Third-Party Services and Disclosure:
In addition to the above purposes, we may disclose your personal information to third-party service providers, such as TikTok Pixel, Facebook Pixel, Google Analytics, Stripe, PayPal, and third-party courier services like Lalamove, Grab, and others. These providers are engaged to perform functions on our behalf, such as fulfilling orders, delivering packages, and processing payments. We disclose only the personal information necessary for these services, which may include the recipient’s name, address, and mobile number for delivery purposes.
Security and Retention of Personal Information:
We take reasonable steps to ensure the security of your personal data and will retain it for as long as it is necessary to fulfill the purposes for which it was collected, or as required or permitted by law.
Changes to This Privacy Policy:
This policy may be updated from time to time to reflect changes in our practices. The updated policy will take effect immediately upon publication.
Contact and Enquiries:
If you have any questions about our privacy practices or this policy, please contact us at [email protected].
